Tools & systems to utilize for building your real estate business!

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This Money Monday$ Disrupt Equity partners will walk through the tools & systems to utilize for building your real estate business!

VIDEO TRANSCRIPTION

00:00
awesome so we’ll see we’ll keep we don’t
00:01
we don’t ever get too excited about a
00:03
deal until we get it under contract and
00:05
then even
00:06
it not not that excited even until we
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get it all the way to the closing table
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all right
00:09
so but this is the best part of our
00:11
monday monday mondays
00:13
every monday 3 30 central what are we
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talking about today man
00:16
we are talking about tools
00:19
and systems to utilize for building your
00:22
real estate business i had that all
00:24
memorized right i was not reading the
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screen
00:27
i have i had the first couple of words
00:29
memorizing all right good job good job
00:31
so yeah no we’re talking about
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some of the ways that you can
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systematize and tool out
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your real estate business right you know
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and this doesn’t have to necessarily be
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multi-family syndication even though
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that’s kind of where we live
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um i think this could probably go across
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many different things not even just real
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estate but i think just business in
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general
00:49
you probably could use some of these
00:50
tools maybe not all of them but some of
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them in general yeah
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right i think that’s really a big part
00:55
of why we’ve been able to go disrupt
00:57
equities because we have systematized
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this business a lot
00:59
more than other people period i mean
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that’s just that’s what it is yeah we’ve
01:02
scaled up right we looked at it
01:04
not necessarily in forms of it’s just
01:05
real estate and it just happens to be a
01:07
business we looked at it first as a
01:08
business
01:09
right and how do you build a business
01:11
around multi-family syndication
01:13
right and i think a lot of people get
01:15
caught up in the deals and then they’re
01:16
fumbling around to try to scale up and
01:18
actually create some kind of a real
01:20
estate firm out of it and that’s where
01:21
they might fumble right
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you know we’ve learned a lot of hard
01:24
lessons along the way you know but some
01:26
of these tooling some of these systems
01:27
some of the ways that we’ve done things
01:29
it’s just
01:29
you know we’re going to kind of open up
01:30
our kimono and you know kind of talk
01:32
about some of the things that we’ve done
01:34
that have kind of made us successful and
01:36
you know we’re open we want this to be
01:38
a collaborative experience so if any of
01:40
you guys know of any cool systems
01:42
processes software you know dump that in
01:45
the comments give us a like give us a
01:47
share
01:47
you know we want this to be a
01:48
collaborative process with our viewers
01:50
right and so
01:51
gonna hop right into this right i think
01:54
it all boils down to being more
01:56
organized right
01:57
or what is the point of having a system
01:58
yeah what’s the point of having a system
01:59
right yeah i think it’s
02:01
it’s ultimately to be more organized and
02:03
you know ultimately be able to get more
02:05
productivity out of your day
02:07
right a lot of people have a tendency to
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especially when they’re starting off in
02:10
real estate
02:11
me included ferris included we did a lot
02:13
of this on our own
02:14
right i had a system from day one i
02:16
don’t know what you’re talking about all
02:17
right the one guy
02:19
you know the whole entire business that
02:20
had it systematized from day one but
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most of us fumble through it right you
02:24
know especially that first deal or two
02:26
you’re doing a lot of this on your own
02:28
and you’re trying to figure out the best
02:30
practices the best way of doing it a lot
02:31
of us come from corporate america
02:33
right and why have those businesses
02:35
grown as big as they have right they’ve
02:36
got processes they’ve got tooling
02:38
they’ve got software
02:40
that makes their staff their partners
02:42
their employees
02:43
more productive and that’s the most
02:46
important thing productivity equals
02:48
profit right so i think the the the one
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thing that we did was kind of just
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deconstruct our day right
02:54
identify where me and him time is best
02:57
spent and i think that you know from our
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perspective
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we still do things don’t get me wrong
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that you know we don’t like to do
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or we feel like hey maybe somebody else
03:07
should be doing but at the end of the
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day we are still a small but
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we are utilitarian and we will do
03:11
whatever we roll up our sleeves
03:13
and we’ll get things done right where to
03:14
get things done so much random stuff i
03:16
just stopped getting wearing sleeve
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shirts i just
03:19
there you go you can’t even roll those
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up right but i think
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when you get to a point where you can
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start identifying some of the things
03:26
that you like to do
03:27
or that you’re good at those are the
03:30
things that you should start focusing on
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right
03:32
everything else should be automated
03:33
systematized or delegated
03:35
out right for us we like putting deals
03:38
together we like talking to investors we
03:40
like talking to brokers that is really
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what
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gets us excited about multi-family
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syndication and what we do
03:46
and we like creating businesses we like
03:47
solving problems
03:49
right so but there’s a lot of minutiae
03:51
that goes along
03:52
with all of those processes right so you
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have to have the staff to bring on
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you have to find the right staff to do
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these these certain
04:00
facets of the business and then you got
04:02
to give them the right tooling
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for them to be successful too right
04:05
because you could put a rock star in
04:07
as an underwriter right and we have you
04:10
know but at the end of the day if they
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didn’t have
04:12
this is such a simple example if they
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didn’t have excel
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their process would be pretty antiquated
04:17
and it would take a long time right
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so we have to put the right tooling and
04:21
the right software in front of these
04:22
people so they can
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we can enable them to be successful
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right so identify where your time is
04:27
best spent
04:28
the rest of the business needs to be
04:30
delegated out systematized or automated
04:33
right boom find the bottlenecks
04:36
i think that that’s another thing too
04:37
this kind of goes along with
04:38
deconstructing you will start finding
04:40
out that
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for example you’re spending 50 percent
04:43
of your time
04:44
you know doing asset management and
04:47
you know the other 50 is is 20 other
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things right
04:51
so you realize okay asset management is
04:53
kind of a bottleneck that’s what’s
04:54
that’s where i’m getting jammed up
04:56
so you need to understand that okay even
04:58
though asset management’s important
05:00
is there some things that you could
05:01
delegate out is there some things that
05:03
you can maybe automate or maybe get
05:05
reports that you know come to you and
05:07
start with the easy stuff guys yeah it’s
05:09
easy to get
05:10
overwhelmed with all this stuff pick
05:11
something that’s well defined and i like
05:13
to say if you could write it up
05:14
to where you have a 10 year old walk
05:16
through it it could be delegated out
05:17
that’s true
05:17
that’s true you know i mean we look at
05:19
everything like you know i mean we have
05:21
we have a lot everybody knows we have a
05:22
lot of virtual assistants right
05:24
and everything that we do we document
05:26
right
05:27
we’re militant about that i’d say that’s
05:29
one of the great things that we do do
05:30
you know we’ve already got a handbook
05:32
you know probably about yay high if we
05:34
actually printed things here
05:35
at disrupt equity which we try not to no
05:37
i’m not demanding
05:38
we’re not we’re not allowed to we’re not
05:39
a lot of pride unless i’ll tell you this
05:41
is a lender thing i
05:42
had inc on auto order and ordered some
05:43
more last night oh
05:45
my gosh because i don’t want any more i
05:47
can’t believe you yeah we got stocks of
05:49
ink and hopefully that’s the last ink we
05:50
ever buy at disrupt equity it’s
05:52
toner toner sorry we have some people
05:54
that uh
05:55
still print in the office but we’re
05:57
killing we’re clamping down on that
05:58
we’re gonna you know maybe in two months
06:00
we’re gonna move i’m gonna move the
06:01
printer into my office
06:02
so that way we’re gonna we’re gonna
06:04
scold
06:08
yeah public shaming will be allowed for
06:10
people that are printing but
06:11
you know that’s just another thing right
06:12
like do you really need to print that’s
06:14
a little traumatized here
06:15
no shannon i don’t think has ever
06:17
printed anything no she’s traumatized
06:18
for the time she wants to print oh gosh
06:21
no the only time that we ever printed
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anything at least being ferris is if
06:24
it’s
06:25
linda related yeah right and they need a
06:26
wet signature because sometimes they
06:28
don’t
06:28
right so you just need to ask right so
06:30
you need to once again identify
06:32
where your time is best spent identify
06:34
where the bottlenecks are
06:36
right offload action items that are not
06:38
worth your time right
06:39
utilize virtual assistants if you can
06:41
right or just
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you know usually people start off with a
06:44
virtual assistant or maybe they start
06:45
off with an asset manager
06:47
right these people are there to offload
06:49
things that you’re not good at
06:51
or you don’t like to do right it’s as
06:53
simple as that but you need to start by
06:55
literally deconstructing your day where
06:57
are you spending your time
06:58
right and then on top of that your team
07:01
members right you got to give them the
07:02
right training
07:03
you got to give them the communication
07:05
channels to be effective to collaborate
07:07
and communicate with each other
07:08
and once again you got to give them the
07:10
tooling and the software to go out and
07:12
be productive
07:13
right so this stuff is not rocket
07:15
science you know i just haven’t seen
07:17
a lot of it probably at the smaller
07:19
level uh we have adopted tech obviously
07:21
because both me and ferris came from the
07:23
tech world
07:24
um probably a lot more early on and a
07:26
lot more quickly and we continue to do
07:28
it right like if we don’t like something
07:29
we want to try something new for how to
07:31
try to improve the process right i mean
07:32
you know it’s not set in stone a little
07:34
look at it as i we have infinite hats
07:36
that we could wear and the less hats i
07:37
wear the better
07:38
right so how do we break that down and
07:40
then you know sometimes it’s people
07:41
sometimes it’s software sometimes it’s
07:42
both right so yeah and the other piece
07:44
of it too that’s kind of been
07:45
alluded to maybe is training right with
07:48
with
07:49
tools systems processes there needs to
07:51
be an equal amount of training
07:52
there’s probably an area that we haven’t
07:53
done as well of a job right we kind of
07:55
let go
07:56
let’s figure it out let’s talk about
07:57
that though right because i think that
07:58
that’s actually that is absolutely
08:00
important and
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i’ll i’ll use the example of a virtual
08:02
assistant we were talking to greg b
08:04
she’s a friend of ours right you know
08:06
and you know
08:07
we give him all these these tips and
08:09
tricks and this is the software that you
08:11
should use
08:12
but then we just said don’t just lump it
08:13
on them right you know you got to get
08:15
the virtual assistant which is a whole
08:16
process on its own and we’ve gone
08:18
through that and so i won’t rehash that
08:19
here
08:20
but you got to get the right virtual
08:21
assistant and then you got to train that
08:23
person just like some other regular
08:24
employee
08:25
you gotta you know it’s you can you can
08:28
get some
08:28
rockstar in there but if they don’t know
08:30
how to use excel or they don’t know how
08:31
to use ims so they don’t know how to use
08:33
asana
08:34
or they don’t know how to use teams
08:35
right they’re they they’re gonna fumble
08:38
through it and it’s gonna be very
08:38
frustrating to them
08:40
or a or b they’re just not going to use
08:42
it at all right
08:43
and c you’re going to have the the the
08:46
adopters that are going to begrudgingly
08:47
do it because they don’t want to get
08:49
fired or get in trouble
08:50
but they don’t really believe in it
08:52
right so you have to sell the value that
08:54
you’re providing to your team members
08:56
as to why you should use this right
08:58
don’t just say all right go use this new
08:59
tool
09:00
good luck right how well do you think
09:02
that that’s going to go over high speed
09:04
gut speed well do you think that’s going
09:06
to go over
09:07
probably not that well right and so you
09:10
need to sell the value of
09:12
hey i’m making you more productive this
09:13
is going to make your job easier and
09:15
this is going to
09:16
ultimately you know coincide with your
09:18
success at this firm
09:20
right and so most times people if you
09:22
give them the right tooling and training
09:24
they’re going to go along with it right
09:26
so
09:27
and shannon if you want to bring this up
09:28
just so people can kind of get into a
09:30
peek at some of the
09:31
this is not everything but this is
09:33
probably 70 or 80 percent of what we use
09:36
the main
09:37
software and tooling that we use right
09:39
you want to kind of go through this is
09:40
yeah this is my guy right here he’s the
09:41
one who’s
09:42
who’s really been like so whenever i
09:44
left microsoft the thought process was
09:46
building software industries that don’t
09:47
have it
09:48
i think that was wrong i think the
09:50
opportunity these days actually about
09:51
tying software
09:52
systems together to accomplish a bigger
09:55
thing but using off-the-shelf stuff
09:56
that’s already out there
09:57
so a lot of what we do is about how do
09:59
you make these things all work and play
10:00
together
10:01
right so you know with that said here’s
10:03
just a few of the things that we use
10:04
right
10:05
kind of maybe go through them really
10:06
quick ims right we use that for investor
10:08
management
10:09
right getting documents to investors
10:11
getting their bank account information
10:12
all that stuff can be
10:14
non-stop payments oh my gosh now we we
10:17
do
10:18
educate we try to train our investors
10:20
hey ims is where you go to give us
10:21
banking from no no don’t tell me your
10:23
bank account change no
10:24
go configure an ims that’s the only
10:26
position i don’t i don’t want to know
10:27
about your address change yours
10:29
there’s a training for ben right like he
10:31
gets changes and at the camera always
10:32
tells them
10:33
hey we got to go update the information
10:35
in ims right we as a company
10:37
need consolidate around ims i miss their
10:39
source of truth
10:40
right so there’s training on all sides
10:42
of it right and so then you know
10:44
the person that does our monthly
10:45
distributions has to know to go pull it
10:47
from ims
10:48
always get a fresh file because the data
10:50
could change and you know go that so
10:51
you know that’s imess for a nutshell
10:53
right hassan is a really big one right
10:55
tasks and workflows
10:56
how do you track things that are
10:58
important to the business how do you
10:59
make sure people don’t miss items and
11:01
it’s not to say we’re perfect right
11:02
because there’s a you know there’s a
11:04
bigger problem how do you get it in
11:05
there
11:05
but asana is what we use to kind of
11:07
really get some sort of consolidated
11:09
task management workflow and honestly it
11:11
was also our deal pipeline for a while
11:12
yeah so it’s kind of we use it as a crm
11:14
too so i saw you know but again
11:17
sauna people look at it and they’re like
11:18
i hate it you have to spend the time to
11:20
learn about it
11:21
spend the time to integrate it into your
11:23
process spend the time to train the team
11:26
right and it becomes the norm and you
11:27
have to kind of jackie says it well
11:29
inspect what you expect i love that so
11:32
inspect what people are doing right
11:35
because you expect them to use it
11:37
so there used to be some accounting one
11:38
thing i wanted to say about asana right
11:39
he brought up a good point it is a big
11:41
beast
11:42
right and some people will get
11:44
completely overwhelmed with it right i
11:46
i use it as my action item list so i
11:48
used to be the guy with the yellow pad
11:50
and every day i’d write down
11:51
the 20 things that i’m gonna do the next
11:53
day and then i’d come through and i’d
11:54
mark them off as i did them
11:56
and i still did that up until about two
11:58
or three years ago you know finally when
12:00
we moved over here you know i was like
12:01
okay
12:02
all right i’ll stop doing that and we
12:03
started using asana so you could use it
12:05
as your action item list right but
12:06
we’re talking about bigger projects
12:08
right so we just had it we just had a
12:09
deal
12:10
that we closed right so there’s a whole
12:11
takeover process on the property
12:13
management side and it is
12:14
massive there’s a massive amount of
12:16
things that need to happen for it to be
12:18
successful
12:19
and we’ve tracked that and made a
12:20
template within asana
12:22
and then you assign that to the right
12:24
team member and assign the right dates
12:26
and then you’re able to track that right
12:28
so think of this as like project
12:29
management
12:30
task management you know um and it’s
12:32
really ultimately pretty cost effective
12:34
too like i think that there might be
12:35
even a free version or a semi you know
12:38
cost effective version too so
12:39
don’t think that this is this stuff’s
12:41
gonna cost you thousands of dollars a
12:42
month right like ims
12:45
um but you know it is worth its weight
12:47
in gold
12:48
trust me right so microsoft teams this
12:51
has been one that’s been missing
12:52
teams is just i mean we used to use
12:53
slack right i’ve been on the slack
12:55
bandwagon since slack was like six
12:56
months old
12:57
and we moved microsoft teams right
12:59
because it’s just part of our ecosystem
13:00
but again
13:01
a way to easily communicate not just in
13:03
the back office but even with on-site
13:05
staff right getting one
13:06
consistent place where people go that
13:08
builds habits takes people out of doing
13:09
random texts
13:10
you know it helps people align their
13:12
life to the job right or
13:14
maybe keep their life out of the job
13:15
yeah kind of hey
13:17
teams is for communication i don’t need
13:18
to give people my personal cell phone
13:20
number right
13:20
i put i give them bens if they need
13:22
something important here you know go bug
13:23
ben
13:24
but you know it’s about keeping that in
13:26
there and that’s where we use for video
13:27
calls right we’re in a virtual world no
13:29
no that’s what’s upside down
13:30
like with govid i mean things didn’t
13:31
really change a lot we were already
13:33
heavily invested in the virtual side
13:35
well we took so we took zoom
13:37
and we took slack offline and we
13:38
replaced it with teams folks right
13:40
because teams can do everything
13:41
slack has the video and stuff too so if
13:43
they all just like you can keep that
13:44
there they
13:45
they they all have but teams you know we
13:47
we decided to make an uh a change from
13:50
say uh g suite over to outlook yeah and
13:53
it
13:53
ties into the whole ecosystem for us and
13:55
you know they gave us a kickback because
13:57
he used to work there
13:58
so no i’m just not saying that they
13:59
don’t give us any i guess like i didn’t
14:01
think about asking my old friends about
14:03
a discount but i’m worried
14:04
you should have man you should have come
14:06
on man you know but microsoft teams very
14:08
powerful and it’s really it’s taking off
14:09
on the corporate side too right you know
14:11
i would say that that’s probably going
14:12
to be the de facto it’s a microsoft
14:14
product
14:14
so check that out that that is free with
14:17
your
14:18
office 365 subscription so don’t think
14:20
that this is some standalone product
14:22
folks
14:22
this is something that’s right out there
14:23
that you’re already probably paying for
14:25
you’re just not using
14:26
and you could do file storage right so
14:28
think of it file storage
14:30
chat and video and uh phone calls all on
14:33
the same thing
14:33
all right so confluence this was
14:36
something that i didn’t really know
14:37
about yeah
14:38
so i mean you know you need a knowledge
14:39
base right a place to document things
14:41
and processes that you
14:42
people could easily edit so we use
14:44
confluence it’s definitely came from the
14:45
tech world right it is
14:47
you know it’s not it’s a great very
14:49
powerful tool but people need to kind of
14:51
get their head around it and learn it
14:52
right it’s not the easiest thing to kind
14:53
of
14:54
get into but it is very much a place
14:56
where everything is there
14:57
you can go search if i need to go figure
14:59
out if i have an incident on a property
15:00
i’d probably go search confluence for
15:02
incident
15:02
and i could find how to do an incident
15:04
report right yep thank you no that’s
15:05
great
15:05
so you know once again i think we we
15:07
started some of these because of the
15:09
property management business that we’re
15:10
in
15:11
right but it’s it’s become just as
15:13
valuable on the acquisition side of our
15:14
business which is disrupt equity right
15:16
so
15:16
but confluence think of it as your on
15:20
the internet handbook right you know you
15:23
have everything and
15:24
all your processes are documented right
15:26
there and it’s easily searchable right
15:28
you can like
15:29
like fair said you can pop in a keyword
15:31
and all the things all of the
15:33
processes all the lists everything
15:34
that’s in there is going to pop up right
15:37
so knock tell me about knock man what’s
15:40
next
15:40
i mean basically again marketing at
15:43
properties is complicated right there’s
15:44
a lot of channels especially in this
15:46
world where everything is digital
15:47
now covet is even more of that right so
15:49
how do you consolidate all your channel
15:51
streams how do you have
15:52
one place where people know to go and
15:54
how do you really track kpis and so noc
15:56
is a tool that we use for marketing at
15:57
the property level
15:58
on disrupt management right and so again
16:00
all of these things are meant to solve
16:02
problems and do that in a way that
16:04
you don’t want too many systems and
16:05
processes and that’s why i’m a big fan
16:06
of things that consolidate right and
16:08
then have people
16:09
do that thing and then inspect what you
16:11
expect so that’s knocking a nutshell
16:13
right it helps i mean if you don’t know
16:14
what it is go check it out but
16:15
essentially they like to call it a what
16:17
do they call it a uh
16:18
a tenant crm right consulting all the
16:20
traffic of all the different places so
16:22
this is like phone calls this is emails
16:23
this is social media it all goes into
16:25
one thing that allows your leasing
16:27
and your in your office manager to be
16:29
able to you know
16:30
follow up with these potential leads
16:32
right and then it lets your corporate
16:33
staff
16:34
or the ownership team right understand
16:36
hey we got
16:37
50 leads from phone calls but we only
16:39
got five walk-in traffic or five people
16:41
through facebook right
16:42
well maybe you need to double down on
16:44
you know getting more people to
16:46
you know go through your social media
16:47
platform because you’re not getting as
16:48
many leads right or you could say the
16:50
inverse
16:50
most people are calling you so how do we
16:52
capitalize on that
16:53
right it gives you the data that you
16:55
need to be successful right and one
16:57
other thing that we don’t have up on
16:58
here
16:58
it’s called happyco you know that’s
17:00
another thing that you know
17:02
is more property management specific but
17:04
uh for those that are owners too
17:06
we provide that to our ownership group
17:08
right and that’s essentially a way to
17:10
you know track you know the progress of
17:12
a turn right you kind of come in
17:14
somebody’s moving out right you document
17:15
the condition of the property
17:17
just like what people would have done on
17:18
a due diligence report we’re doing this
17:20
on a turn
17:21
every turn that happens we’re
17:22
documenting it is that carpet
17:24
salvageable or not right can is it good
17:26
bad fair condition whatever
17:28
right we are documenting this not only
17:30
for the benefit of our owners but for us
17:32
too right we’re tracking costs it goes
17:34
back to the regional regional says
17:35
yeah we could salvage that carpet we’re
17:37
gonna we’re gonna try to save some money
17:38
right
17:38
whereas maybe say your maintenance guy
17:41
said that he wanted to get rid of it
17:42
right so it’s a way to track and and
17:45
keep
17:45
accountable you know the people that are
17:47
doing the turns and making sure there’s
17:48
not that leakage because that’s really
17:50
where you spend a ton of your money when
17:51
you’re turning units right
17:52
so let’s see so monday mondays every
17:54
monday 3 30 central
17:56
or if you have comments questions let us
17:58
know i got one more a bunch of them i
18:00
got one
18:00
i interrupted you intentionally so if
18:02
you have comments questions we will
18:03
get to the q a here in a minute right
18:05
and if you have ideas for future topics
18:07
let us know usually we spend about 15 20
18:09
minutes presenting about the current
18:10
topic
18:11
and then we’ll do 10 minutes q a so if
18:13
you have comments questions
18:14
let’s bring them down we’ll go ahead and
18:16
read them in a minute i’ll let ben do
18:17
this last one before
18:18
okay i got two more actually i got one i
18:20
got the one that’s on the screen and
18:21
then i’m gonna have another one that i
18:22
want to
18:23
throw at everybody so upwork right you
18:25
know this is where you can get
18:27
not only virtual assistants but people
18:29
just to really say you want a graphic
18:31
made right or you know
18:32
you also have fiverr which is a kind of
18:34
a little bit of a competitive
18:35
competitive platform right they’re a
18:37
little bit different
18:38
up workers people yeah so upwork you’re
18:40
going to get your virtual assistants
18:42
right you know and and we tend to get
18:44
females out of philip out of the
18:45
philippines right you know because of
18:47
just you know their work ethic and
18:48
everything else that kind of goes around
18:49
it
18:50
but this is a platform where you can vet
18:52
your virtual assistants
18:54
you can make sure that they’re keeping
18:55
on task you can review them
18:58
you can pay them it’s all on one
19:00
platform right and it really keeps it
19:01
very
19:02
easy for us to keep track of them
19:03
because i think we have like 10 at this
19:05
point
19:05
you know we’re probably going to hire a
19:07
few more here in a little while so
19:09
upwork is the platform that we use fiber
19:11
like you mentioned is a little bit
19:12
different right that’s more for tasks
19:13
right say you want a graphic made
19:15
you know say you need you know something
19:17
made created
19:19
you know that’s where you’re gonna go to
19:20
fiverr right with two r’s
19:22
um or is it two v’s i don’t know it’s
19:24
two hours it’s two hours right
19:26
yeah last but not least you always have
19:29
to have an email system right you know
19:31
now this is regardless of what business
19:32
you’re in
19:33
you need to communicate with your
19:35
clients right and people still
19:36
communicate quite a bit
19:38
through emails right we use
19:39
activecampaign right there’s a ton of
19:41
them out there you can use
19:43
20 different ones that’s the one that we
19:45
tend to like right there’s a lot of
19:46
integrations
19:47
you know we’ve kind of set up on that
19:48
one we used to be a mailchimp but just
19:50
you know what we got with activecampaign
19:52
was just you know heads and tails better
19:54
but you need to have one of those and
19:56
you need to be documenting that
19:57
especially if you’re syndicated right
19:58
you got all those and you got all those
20:00
business cards you need to have that in
20:01
a place
20:02
and you need to be talking to your uh to
20:04
your investors and the people that are
20:06
on your list
20:06
absolutely so let’s see q and a q a
20:10
where’s comments so ronnie says what’s
20:11
up guys what’s up ronnie ronnie ronnie
20:13
sorry no plaid today
20:15
uh rod says hello everyone hello hey hey
20:17
harbin
20:18
long time to see but he says hey future
20:19
partners hello hey ernest how you doing
20:21
buddy and hey
20:22
i need to get back to you man so i’ll
20:23
reach out to you here in a little bit so
20:25
there’s your mistake you reached out to
20:26
ben not me
20:27
oh oh ouch no i’m actually i’m probably
20:30
more behind than been on email so
20:31
okay he admitted something oh my gosh
20:33
jefferson
20:34
says uh how’s your weekend how are you
20:36
doing jefferson thank you for doing it
20:38
good man yeah auntie says g suite versus
20:39
microsoft 365.
20:41
microsoft 365 right now wins g suite was
20:44
great about five years ago
20:46
and for whatever reason google has
20:48
stopped uh doing anything useful with it
20:50
sorry google
20:50
oh i don’t know no you are we were on
20:53
youtube
20:54
on g suite before because my ultimate
20:55
problem is google just kind of
20:58
stopped pushing the gas and yeah
21:00
microsoft is kind of crushing them right
21:01
now so
21:02
yeah hopefully google will fix
21:03
themselves but they’re they’re behind
21:04
and problem is itself is sticky
21:06
it will be very very very i i i
21:09
would have to come out with something
21:10
revolutionary
21:12
i mean like that you have to realize
21:14
like you’re either a microsoft shop or a
21:15
google shop right you know
21:17
so ronnie says top ways to automate your
21:19
business that’s the whole process
21:21
there’s a lot not one lot of things a
21:22
lot of things
21:24
ronnie says zoom is good for external
21:25
calls and webinars but no but microsoft
21:27
teams is as well man we have a dial in
21:28
numbers in the whole shebang and now as
21:30
more people use teams people are
21:31
comfortable with it and so
21:32
i’m done using zoom if i can so i want
21:34
to just well we still use it we still
21:36
use it for our webinars there’s there is
21:37
there’s pluses and minuses right in our
21:39
next webinar all right apparently we’re
21:41
going to teams right now so but you know
21:42
i mean
21:43
i think the problem was for a little bit
21:44
people were it was kind of a little bit
21:46
clunky they weren’t
21:47
they didn’t they didn’t have microsoft
21:48
teams or they didn’t understand how it
21:50
worked
21:50
whereas zoom had kind of been around
21:52
even pre-coded um teams has really taken
21:55
off over the last year
21:56
so jefferson says nice you’re bringing
21:58
in the technology from it we are using
21:59
confluence at work
22:01
uh that is great for documentation yep
22:03
yep and uh one other thing that i want
22:04
to add too right just having a crm right
22:07
active or active campaign could be your
22:09
pseudo
22:10
crm in a way right but having your own
22:13
crm too right is also important
22:15
um you know we’ve got a couple we got
22:17
nimble we got zoho
22:18
we use them for two different reasons
22:20
symbol zoho asana
22:22
and well it’s not a yeah another zoho
22:24
yeah i mean so but we got a lot of uh
22:26
yeah we got a lot of
22:27
too many toys but there’s different
22:29
reasons for each other yeah there’s
22:30
different there’s different reasons for
22:31
each of them right but you need to you
22:32
need to invest in one of those right
22:34
um because you need to once again you
22:36
got to keep up with your clients and if
22:37
you’re a syndicator your clients are
22:38
your investors the people that you want
22:40
to partner with you need to be talking
22:41
with them right
22:42
so you need to have a way to track that
22:44
right and you need to
22:46
dive deep build a profile on them
22:47
deconstruct your list
22:49
right you know all the people that live
22:50
in california need to be tagged all the
22:52
people that live in texas need to be
22:53
tagged all the people that live in
22:54
florida
22:54
you know maybe you met you know people
22:56
at rod please event and you need to tag
22:58
all those folks right
23:00
you know a crm allows you to do all that
23:02
right create lists and tags and it makes
23:04
it easier to keep up with the people
23:05
that you’re trying to keep in contact
23:07
with
23:07
and give them the right messaging that
23:08
you’re wanting to give to them
23:10
absolutely right
23:11
so let’s see ronnie says how many vas
23:13
are on the acquisition side and what’s
23:14
their tasks two va’s
23:16
different tasks data entry data
23:18
gathering data consolidation
23:20
you know we don’t let them do the like
23:21
the deep dive in the numbers because
23:23
there’s a lot more
23:23
domain but i mean they start to warm up
23:25
to that and learn more and more so
23:27
you know there’s just yeah there’s just
23:29
a lot of different things that you start
23:31
to piecemeal like how do you get
23:32
normalized data
23:33
right how do you get consistent rent
23:35
rolls or t12s or comparing to last
23:36
leases et cetera
23:37
so um yeah i mean you’re going to
23:40
realize on the acquisition side right
23:41
you can only do so much that
23:43
that boils down to kind of a broker
23:44
relationship
23:46
you know that’s that’s something that
23:48
you know i would say there’s certain
23:49
parts of the business that i don’t think
23:50
we’re ever going to delegate out or
23:51
we’re ever going to
23:52
you know try to automate and you know
23:55
obviously broker relationships is one of
23:56
them right so you’re not going to have
23:57
your virtual assistant try to develop
23:59
some relationship with a broker in
24:00
austin right you know we’re going to do
24:02
that or somebody from our team is going
24:03
to do that
24:04
yep so let’s see so province says hello
24:08
um let’s keep going then uh what else we
24:11
got man no questions come on folks
24:13
jefferson says how to use upwork for
24:14
your va in the long term so is it hourly
24:16
based or a project basis that you pay
24:18
them monthly
24:19
so we do hourly basis we hire them full
24:22
time
24:22
so they’re not doing anything else
24:23
besides kind of things related to the
24:25
company so they’re not
24:27
getting distracted randomized and doing
24:29
you know a million other things so
24:30
yeah because they can right you figure
24:32
if you pay that person for 20 hours
24:34
that other 20 hours might be paying them
24:36
a little bit more so who do you think
24:38
they’re going to be spending a little
24:38
bit more time on
24:40
right you know and yes upwork does kind
24:42
of keep track of some of this
24:44
but at the end of the day this stuff is
24:46
is fairly cost effective
24:48
so think about getting somebody full
24:49
time even if you just start with one
24:50
that’s what i’m always going to suggest
24:52
people do
24:53
great no other questions another
24:55
question so if you have comments
24:57
questions let us know otherwise let’s
24:58
keep rock and rolling all right all
25:00
right so we’re talking about the toolkit
25:02
again right disrupt equity.com
25:05
toolkit this is where all this stuff’s
25:07
gonna be checklists
25:09
websites tools podcasts more
25:12
right with an exclamation point uh we’ve
25:14
got a lot of stuff on there shanna does
25:16
a great job of curating that and keeping
25:17
that up to date
25:18
so check that out if you would um you
25:21
know i’d also
25:22
ask you to hey check us out on youtube
25:24
right subscribe to our channel we’re
25:25
going to be continue to dump more and
25:27
more content
25:28
there right oh we’ve got a slide look at
25:31
that i didn’t even know this was on here
25:32
shanna
25:33
oh my gosh this is like we’re in sync
25:35
we’re in sync so
25:37
youtube.com c disrupt equity right
25:40
you know um go ahead and subscribe to
25:43
that we love to kind of beef up our
25:44
youtube channel a little bit
25:46
we are putting obviously these on here
25:48
plus we’re gonna be having some other
25:49
content that’s coming down the pipeline
25:50
so check us out there it’s gonna be
25:52
great uh you’re gonna get notified on
25:53
the next mfm
25:55
meetup recordings live streams of
25:57
upcoming in-person meetups
25:59
recently featured interviews we’ll put
26:00
our podcast on there as well
26:02
it’s just going to be a just a content
26:05
heavy galore
26:06
galore i like galore that’s okay that’s
26:08
a good one that’s good so with that said
26:10
money mondays we do this every monday 3
26:12
30 central if anyone has more comments
26:13
questions go ahead and vote
26:15
otherwise what are we talking about next
26:16
week what are we talking about how to
26:17
get your multi-family insurance quote in
26:19
60 seconds
26:19
oh so we’re doing we’re doing some more
26:21
of our underwriting people love
26:23
the underwriting that’s been our most
26:25
some of our most viewed
26:26
uh you know uh money mondays that we’ve
26:29
done
26:29
so this is we’ve worked in this tool to
26:32
our workflow and i think it’s gonna be
26:34
fun and exciting to kind of see how it
26:35
works in person
26:36
so check it out we’ll be online we’ll be
26:38
underwriting a deal so come check it out
26:40
and uh i think that’s all i got man
26:42
that’s it monday mondays 3
26:44
30 central we’ll see you guys next week
26:46
see

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